Drake offers a comprehensive collection of services focused on ensuring your employees successfully communicate with each other, management and customers.

 

 









Employee Handbooks, Policy Manuals and other Communications

All communications, including written, help employees to know and understand the game plan and how to be successful. The communications also highlight the corporate culture - whether caring and supportive or demeaning and de-motivating. Clearly written handbooks and policy manuals serve to underscore the company's commitment to its valued staff.

Job Descriptions and Uniform Job Classifications

Let us help you define the essential job duties for each position in a specific, measurable and legally compliant manner. The benefit of such job descriptions is that employees know what is expected of them. These descriptions provide structure (not stricture) to facilitate maximum productivity.
Employee Orientation and Updates
Once you have made a hiring decision, do you know what needs to be done on the new hire's first day, first crucial week and first month of employment? If you answered no, then this course is a must for you to improve your leadership skill set.
  Management Coaching
  One of the reasons that corporations have a management structure is to help staff become even better at their jobs. Being a manager implies also being a coach - working with staff to assure their success and that of the company. Learning to coach and develop staff is a critical skill necessary to being an effective manager/leader. This practical hands-on workshop builds on the manager/leader's skills and provides access to someone from outside the organization who serves as a sounding board/coach to the manager. This unbiased external coach can provide invaluable objective feedback and help the manager/leader assess the effectiveness of his/her approach with peers, management, board members, and direct reports
  HR Policies and Procedures - Best practices for your company
  This course is designed to educate and inform supervisory and staff employees of the human resources policies and practices in place at their company. Participants will understand how to properly apply these policies and procedures in a consistent manner as one way to build trust, enhance morale and reinforce company principles and values among all staff. Participants will also learn how to minimize their liability when making personnel decisions. Participants should bring a copy of the policy manual to the session.
  Diversity
  When all employees feel valued for who they are and the gifts and talents they bring to the workplace, the entire organization functions at a higher level of effectiveness and the risk of litigation is greatly reduced. With the workforce becoming increasingly diverse in terms of race, gender, disability, age, religious preferences and the like, it is important to understand and appreciate the value of these differences. Instead of learning how to act "politically correct," attendees examine deeply held stereotypes and fears, allowing them to view the origin of their beliefs and the disrespect that some of these beliefs may create.
  Prevention of Sexual Harassment and Other Unlawful Workplace Harassment
  The topic of Unlawful Workplace Harassment is prominent in the news media and in the Boardrooms of America's businesses. It is of major concern not only because it violates the rights of employees, but it is costly in terms of lost productivity and lowered morale. Therefore, it makes good Bu$ine$$ $en$eTM to assure that all employees understand the blatant and subtle forms of unlawful harassment including sexual harassment in order to clarify the myths and create a business environment where employees can work free from harassment of any sort.
  Netiquette
  Everyone is using E-mail today as a means to achieve incredible productivity in the workplace. However, numerous questions are arising about how to use this wonderful technological medium effectively, politely and legally. Because the written expression communicates only 7% of our message, there are numerous opportunities for our written message to be misunderstood by our receiver. This course explores what E-mail and Internet Etiquette is and why it is critically important in facilitating internal and external communication. Top

©1992-2015 DRAKE & Associates, Ltd. All Rights Reserved. See Privacy Statement.