Employee productivity is important to maintaining your bottom line. However, many often wait until a crisis or problem arises before seeking assistance. Let the Drake team help you increase and maintain employee productivity through effective communication, motivation, mediation and conflict management...

 

 






Effective Communication  

Being an effective communicator is a vital skill in today's work environment. Participants will take personal assessments that will help identify communication strengths and barriers to productive communication. Using interactive and experiential activities, participants will be able to explain why and how communication breaks down and what are the skills and strategies needed for improvement.
  Staff Motivation
 

De-motivated employees (complainers, "sickies," perfectionists, procrastinators, and saboteurs) come to your employment with these habits and behaviors. This seminar focuses on identifying the causes and consequences of this type of behavior and developing action plans for improvement and reward.

Conflict Management and Mediation Services
Sometimes a misunderstanding occurs between staff members and/or between staff and supervisors. Having a neutral third party to mediate these situations can minimize hurt feelings and non-productive time and help facilitate a mutual agreement on how to prevent further differences from escalating.
  Adapting to Change
  This interactive and thought provoking workshop uses the book "Who Moved My Cheese?" by Spencer Johnson, MD, to reveal profound truths about change. It is written in a simple parable format, filled with simple, yet life-impacting truths. The information provided in this workshop gives fundamentals and memorable information in how to understand and maximize change opportunities. This course gives you a new and more positive way to look at change so it can work to your company's advantage.
Customer Service
  This one-day workshop focuses on the behaviors and actions an organization must possess to deliver "WOW" customer service. The course is designed to heighten the participant's awareness of critical behaviors needed to professionally and effectively relate to customer needs and see the transaction from the customer's view.
 

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